How long does it take for an order to ship?
Most of our products are made to order. It usually takes 2-3 business days to prepare items to ship. If you need it sooner please contact us and we'll see if we can expedite your order.
Can Personalized or Custom items be returned/refunded?
Products created to the specifications you requested cannot be returned/refunded. Please verify spelling and other choices before placing your order. If made a mistake during the order process send an email the same day of placing the order requesting the change. If we have not yet started your order we can make changes without a problem.
How do I wash my grip bag?
All grip bags are machine washable. We suggest washing inside-out, especially if they have crystals, then hang dry. If you're in a hurry you can dry on low heat.
Will the personalized name or gymnast image peel or crack?
No! All of our grip bags are designed in-house using computer graphics then sublimated into the fabric for a permanent, fade resistant result.
Can I use my Cricut or other heat transfers to customize my grip bag?
Yes! The fabric we use is designed to withstand applications using a heat press or hot iron. We suggest placing a protective sheet or butcher paper over the entire surface of the grip bag to ensure the fabric and threads aren't in direct contact with the heat press or iron. If necessary, remove the drawstrings or ensure they are not in the way before pressing.
Do you offer team discounts?
Yes! We offer team discounts based on minimum quantity orders, starting with a minimum of 25 grip bags. Please email firstname.lastname@example.org for details.
Do you offer wholesale pricing?
No, however we offer discounts based on minimum quantity orders, starting with a minimum of 25.
Can you create different designs?
Yes! We love suggestions and are happy to try to create the perfect grip bag for you. Suggestions often come from your team colors, specific color combinations, or from designs you have seen elsewhere that you love.
Do you offer gift wrapping?
Not at this time. However, all Bitt items are shipped in pretty teal packaging with no reference to price on the packing slip.